CE Training: continuing education

Policies

Refund and Cancellation Policy

This translation is provided for your convenience. If it differs from the English version, the English version controls.

Effective date: October 22, 2026 Version: 2026-10-22 Provided by CE Training LLC. Questions: support@ce-training.com.

1. All sales are final

CE Training does not give refunds except in the situations listed in sections 3 and 5. You choose your course or class and its date. Before you buy, please check that it fits your license type, your state and your renewal.

2. Online courses: you pay only after you pass

Online, self-paced courses cost nothing to start. You study, take the exam and retake it for free. You pay one time, only after you pass, so you never pay for a course you didn't complete. Payment is final.

3. Live classes: we place you before your deadline

When you reserve a live class, you tell us the date you must finish by (for example, your license renewal deadline).

  • If a class is rescheduled or doesn't reach its minimum number of students, we move your seat to another class of the same course that finishes before your deadline and email you the new date. If you'd prefer a different date before your deadline, we'll offer the other available classes.
  • Keeping your date when a class is short (optional). About a week before a class that is short of its minimum, we email everyone registered two choices. The default is a free move to another class before your deadline; you don't need to do anything. Or you can choose to keep the date: the students in the class share the cost of a full class, and the email shows your share before you choose. Choosing to keep the date only places a hold on your card. The hold is charged only if every registered student agrees by the decision time; if anyone doesn't, every hold is released and nobody is charged extra. Once the holds are charged the class runs, and the extra amount is final like any other purchase, except under section 5 or if we cancel the class ourselves, in which case we refund the extra amount in full.
  • Private classes. If no class finishes before your deadline, you can ask for a private (one-on-one) live class. A private class costs the same as a full class. We email you the date and the price first; nothing is charged until you accept.
  • If we can't place you in a class that finishes before your deadline, we refund you in full.
  • If we offer a class that finishes before your deadline and you decline it, or you miss a class you're registered for, there's no refund. You can ask us to move you to another available class before your deadline at no charge.
  • If the instructor removes you from a class under the Live Class Rules (for example, you can no longer reach the required camera time, or for conduct), there's no refund and no credit for that class. If you think the removal was unfair, you can request a review within 14 days; if the review finds it wasn't justified, you get a free seat in another class.
  • If a technical problem on our side stops a class, we place you in another class before your deadline. If we can't, we refund you in full.

4. All-Access membership

The All-Access pass is a one-time payment for 12 months. It does not renew automatically and is not refundable.

5. Mistakes on our side

  • Billing errors: if you were charged twice, charged by mistake or charged more than the price shown at checkout, email support@ce-training.com within 60 days. We'll correct it within 10 business days.
  • Credit errors: if your licensing authority doesn't accept a course for credit because of our error (for example, we listed it as approved when it wasn't), we refund it in full.

6. How refunds are paid

Refunds go back to the original payment method through Stripe. They may take 5 to 10 business days to appear, depending on your bank.

7. Chargebacks

Please contact us first. We keep records of your enrollment, attendance, completion and signed statements to answer a dispute with your bank.

Questions about this policy: support@ce-training.com